At Speed Ecom Solution, we provide highly detailed, manual, and time-intensive data analysis and reconciliation services for online sellers.
To maintain fairness and transparency, this Refund & Cancellation Policy outlines how refunds and cancellations are handled.
- General Refund Policy
1.1 No Refund After Recharge Payment
Once the seller has paid the recharge amount, no refund will be issued under normal circumstances.
This is because analysis work, data preparation, resource allocation, and team assignment start immediately after recharge.
1.2 Exceptional Cases – Management Approval
Refunds may be considered only in rare and genuine situations, and only after a complete evaluation by the Speed Ecom Solution management team.
A refund will be processed only if:
The situation is found valid and justified,
Proper reasoning/evidence is provided, and
Management provides written approval.
Management decision will be final and binding.
- Refund Not Applicable For
Refunds will not be provided in the following cases:
Change of mind after recharge
Client delay in providing data/access
Expectation mismatch after receiving reports
Marketplace policy changes or platform-side issues
Incomplete/incorrect data shared by the seller
Unused service days within the subscription period
Business operation mistakes made by the seller
Report format not matching personal preferences
Issues arising due to Amazon, Flipkart, Meesho, Shopify, or courier logistics
Since our reports involve manual hours and specialized analysis, refund is not possible once work has begun.
- Cancellation Policy
3.1 Subscription / Service Cancellation
You may cancel your plan by sending an email to: speedecomsolution@gmail.com
However:
Cancellation does not make you eligible for a refund.
Services will continue until the end of the paid period.
No charges will be taken for the next cycle if you request cancellation before renewal.
3.2 Automatic Service Pause
If you fail to provide required data, access, or marketplace login credentials, the service may be paused, but refund will not be provided.
- Double Payment or Wrong Payment
Refund is applicable only in the following cases:
Accidental double payment
Incorrect amount deducted due to technical error
Refund will be initiated to the same payment method within 5–7 working days after verification.
- Report Delivery Delays
Refund cannot be claimed for delays caused due to:
Marketplace server issues
Slow data download from seller accounts
Incorrect or missing login credentials
Seller not sharing required data
Platform outages or system updates
Excessive monthly orders requiring additional analysis time
We only start analysis after receiving proper access; delay from the client’s side will delay the report.
- Termination by Company
Speed Ecom Solution reserves the right to terminate services if:
Misuse of reports or intellectual property is found
Fraudulent activity is suspected
Abusive, disrespectful, or uncooperative behavior occurs
Non-payment or repeated delays in payment happen
In such cases, no refund will be provided.
- How to Request a Refund (Exceptional Cases Only)
If you believe your case is exceptional and qualifies for management review, email us:
Email: speedecomsolution@gmail.com
Subject: Refund Request – [Your Firm Name]
Include: Payment screenshot + Reason for refund
Your case will be reviewed by management, and you will receive a response within 5–7 working days.
- Contact Information
For any questions or clarifications regarding this policy:
Speed Ecom Solution
Email: speedecomsolution@gmail.com
Website: www.speedecomsolution.com
Phone: +91 99133 15809